Support tickets that sort themselves out, and know when not to.
Ticketbot opens private tickets, gathers the details your staff need, answers what it has learned to answer, and hands everything else to the right person.
Everything a support team needs, none of the busywork.
Simple out of the box, deep when you want it.
Threads or channels
Tickets open as private threads, or as their own channels under a category. Your call, switchable any time.
An assistant that earns its keep
It practises privately, learns from how your team solves tickets, and only answers on its own once staff trust it.
Gets the details first
For reports and payments it asks for proof, times and order IDs, so staff open a ticket that is ready to act on.
Support, Staff, Management
Three tiers. Support can mute, Staff can ban, Management configures. The same rules in Discord and on the web.
Hooks into your server
Connect a server panel or plugins. Reads are allowed, anything risky needs a person to approve it.
Costs you can see
Every AI request is billed and logged per ticket. Set a monthly budget and it simply stops at the limit.
Transcripts both ways
A private copy with staff notes for your team, a clean copy for the player, with a quick rating.
Everything on record
Configuration changes and dashboard actions land in an audit log with who, what and when.
Up and running in minutes.
Invite the bot
One click, the permissions it needs and nothing more.
Run /setup
A guided wizard: channels, roles, categories and your branding.
Let it learn
It shadows your team first. You decide when it may answer.
Helpful, never in charge.
The assistant drafts, asks and suggests. Bans, refunds and anything that changes your server stay with your team, and every change is on record.
Give your team its evenings back.
Invite the bot, run /setup, and watch it learn.